Responsible Gaming
The company provides games and services for the purpose of entertainment, it is not intended for making money. That is, the player may lose all his/her money, and he/she takes the responsibility for him/herself and should be aware of it. Our company provides the services, but it also wants the players to take into account their financial and social situation, in order to feel calm and confident during the time spent playing.
MEANINGS OF DEFINITIONS
“Account” – a player account created by you using your personal details to enable you to play any of games on the website https://hashluckycasino.com/.
“Player“ – the user of our betting and gaming products
“Website” – https://hashluckycasino.com/
Here are some recommendations from our company:
- Please enjoy the process of gaming. It should be your leisure time.
- Control the time and amount of money you spend.
- Should you need a break from gambling, self-exclusion from games on our website, please contact our client support team.
DEALING WITH ADDICTION
In order to understand whether you are dealing with an addiction, you can have a quick anonymous questionnaire, the link is below.
In case you need help or any form of advice on your gambling behavior, feel free to contact our client support team.
It should be your priority to check if you are an addict, to prevent future consequences. One intervention and prevention method that our company recommends, is setting limits, and/or taking a break from gambling for some time.
To make it clearer, here are some ways elaborated:
1. Setting some limits:
If you are frequently exceeding your funds, we recommend setting limits such as deposit, bet, loss, and session limits. Keep in mind that you are to control your limits, hence you can increase, change, or decrease your limits any time you feel is right. However, you should be aware that the decrease in deposit limits occurs immediately, but if you decide to increase it after, you might be faced with a cooling period. Additionally, limits cannot be applied retroactively, so existing transactions in your account may not be invalidated.
2. Taking a break
If you feel like not playing on our platform might be more beneficial for you, then our company provides you with the two alternatives to choose from:
a. Cooling off period
You can set this period immediately, with minimum cooling off period being 7 days. During this period, you will not be able to deposit money into your account. Additionally, you will not receive any promotional offers for such period, meaning at least for 7 days.
b. Self-exclusion period
Self-exclusion is a period of Timeout, meaning you take a short break from the gaming platform at least for 24 hours. The timeout might include a longer period, for instance 48hours/7days/30days, and more, depending on your choice. Once you set your time, you will not be able to cancel the process of blockage of your account. In order to prevent unpleasant consequences, please request a withdrawal before you decide to self-exclude. This means, that if you do not request your money before the start of the period, the company will no longer be able to help you with your request.
For activation of Cooling off/Self-exclusion period, Player need apply to the email [email protected] of website https://hashluckycasino.com/ for confirmation of such period by HashLucky.
If your self-exclusion period expires, it cannot be reactivated automatically, therefore, please contact the support team to unblock your account.
Please see our self-exclusion policy for more detailed information on this matter.
Our main aim is to help you enjoy the games on our website.
If you need more information or assistance regarding responsible gambling, please contact our client support at