Privacy policy

1. Introduction

1.1. Overview
This Privacy Policy outlines how we gather, process, and retain personal information on our website: https://hashluckycasino.com/. We implement the necessary measures to safeguard such personal data. This site is not intended for individuals under 18, and we do not knowingly collect information from minors.

1.2. Definitions
Unless defined within this Privacy Policy, capitalized terms should have the same meaning as outlined in our Terms & Conditions.

1.3. Consent
By using our website services, you consent to this Privacy Policy by clicking the “I Accept” button on the appropriate section of the HashLucky website, signifying full and unambiguous acceptance of the Privacy Policy. By accepting, you agree to our collection, storage, processing, use, and disclosure of your personal data in accordance with this Privacy Policy.

Under GDPR, personal data refers to any information about an identified or identifiable individual (‘data subject’), identifiable directly or indirectly, particularly by reference to identifiers like a name, ID number, location data, or an online identifier, or to one or more factors specific to the individual’s physical, physiological, genetic, mental, economic, cultural, or social identity.

If you do not wish to provide your personal data as outlined in this Privacy Policy, do not enter the relevant information on the Website or provide your personal data to us in any other manner. Refusal to provide your personal data may limit your ability to use all of our services.

1.4. Principles
This Policy is based on GDPR principles, including:

Lawfulness, Fairness, and Transparency: Processing of personal data must be lawful and transparent.
Purpose Limitation: Data must be collected for specific, clear, and legitimate purposes and not further processed in ways incompatible with those purposes.
Data Minimization: Data collection and processing should be adequate, relevant, and limited to what is necessary.
Accuracy: Personal data must be accurate, and measures must be taken to correct or delete inaccurate data without delay.
Storage Limitation: Personal data should be kept only as long as necessary for processing purposes.
Integrity and Confidentiality: Data must be processed securely to protect against unauthorized or illegal processing, and against accidental loss, destruction, or damage.
2. Information Collection
2.1. Data Collection
We collect only essential personal data to provide our services. This occurs when you register an account, upload documents for the KYC process, or provide data via Customer Support. This data is collected for identification, billing, and minor protection purposes. Information we may request includes, but is not limited to, your First and Last name, Date of Birth, Residential Address, Phone Number, Email Address, and Identification Documents. We reserve the right to request further documentation as part of the KYC procedure or any other account-related procedure.

3. Data Collection and Processing

3.1. GDPR Compliance
In strict accordance with GDPR, we collect, process, and store only the personal data necessary to provide our services. This processing enables us to:

Provide products and services, including website use, account registration, and online casino activities.
Improve and optimize our services and user experiences.
Enhance our website based on feedback.
Personalize services, including game playing and bonuses.
Communicate about service use, in-game upgrades, new services, and product or service suggestions.
Offer Customer Support Services.
Protect users from fraudulent behavior and promote Responsible Gaming.
Process online transactions.
Address any other service-related purposes.
3.2. Security Reviews
We may conduct security reviews to validate registration data and verify service use and financial transactions for compliance with our Terms and Conditions and applicable law. These reviews may include credit reports or third-party database verification. These activities are necessary to provide our services legally and responsibly. If you do not want your information used in this way, your option is not to use our services and close your account.

3.3. Discontinuation of Data Processing
If you wish to stop the processing of your personal information, contact us, and we will take appropriate measures to do so, which may result in your account closure. Contact us at [email protected].

3.4. Lawful Grounds for Processing
We process your personal data based on the following lawful grounds:

Consent: Provided freely, specifically, and unambiguously by you.
Performance of a Contract: Necessary for creating and managing your account, and providing customer support.
Legal Compliance: Required to confirm your age or comply with legal obligations.
Legitimate Interest: Necessary for our legitimate interests or those of third parties, with appropriate privacy protections.

4. Disclosing Personal Information

4.1. Disclosure
We do not intentionally disclose personal data to third parties without prior explicit consent, except as described in this Privacy Policy.

4.2. Third-Party Sharing
We may share information with third-party service providers for data analytics or service improvement purposes. By using the Website, you consent to this collection, use, and storage of personal data.

4.3. Specific Disclosures
We may disclose personal data to third parties:

To assist in providing requested products and services.
If found to have engaged in fraud or cheating.
For addiction prevention research (data anonymized).
To protect our rights, property, or safety and that of our customers or others.
4.4. Legal Obligations
We may disclose personal information as required by law, legal process, government requests, or to protect our rights and interests.

5. Your Rights

5.1. GDPR Rights
Under GDPR, you have specific rights regarding your personal information, depending on the legal basis for processing. These rights may include: the right to be informed, access, rectification, erasure (right to be forgotten), restriction of processing, data portability, objection, and rights related to automated decision-making.

6. Advertising and Cookies

6.1. Use of Cookies
We use cookies to enhance website performance and ensure the best gaming experience. Cookies help us with data collection for regulatory obligations, marketing, and service improvements.

6.2. Legitimate Interest
We have a legitimate interest in using cookies to improve website performance, ensuring minimal privacy impact.

6.3. Marketing Communications
With your consent, we may communicate via email or SMS for offers and promotions. We do not share your information with third parties for marketing purposes. You can withdraw consent or update marketing preferences at any time.

7. Data Security

7.1. Security Measures
We prioritize the security of your personal data, employing proper measures to protect against unauthorized access, illegal processing, and accidental loss, destruction, or damage.

7.2. Data Storage
Personal data is stored in an encrypted, password-protected database within a secure network behind a firewall. Our services support SSL Version TLS 1.2 with 256-bit encryption, and we ensure our affiliates and suppliers use adequate security measures.

8. Retention

8.1. Data Retention
We retain personal information for as long as necessary for legitimate or business purposes, including compliance with tax/revenue laws, dispute resolution, and agreement enforcement. Retention periods consider local laws, contractual obligations, and client needs. If you withdraw consent, we will terminate processing and delete your personal information.

9. Third-Party Practices

9.1. Third-Party Websites
We cannot guarantee the protection of information provided to third-party websites linking to or from our services. Information collected by these third parties is governed by their privacy policies, not ours.

9.2. External Links
Our website may contain links to other websites beyond our control. These sites may collect and use information differently, governed by their privacy policies.

10. Changes to Privacy Policy

10.1. Policy Updates
We reserve the right to amend this Privacy Policy by publishing a new version on the website: https://hashluckycasino.com/. Continued use of the HashLucky website signifies acceptance of any changes.

11. Contact Us

11.1. Inquiries
For any questions regarding this Privacy Policy or the use of your personal data, contact us at [email protected].